They mapped our remittance licensing controls against what the examiner actually asked about — not a generic checklist. The fieldwork took longer than we hoped, but the findings letter left our board with a clear remediation order.Mei-Ling Chen · Compliance lead, licensed remittance operator
Client stories
Evidence from engagements, not star ratings
These notes come from operators who hired us for a specific audit. They mention constraints, revisions, and outcomes — the kind of detail boards recognise.
Our payment gateway had grown faster than our policy register. Web Service Connect walked the cash-cycle walkthroughs with operations staff who never sit in audit meetings. We finally had evidence that matched how money actually moves.Jonas Bergström · COO, merchant acquiring firm
I was unsure about bringing in an outside team before our Series B diligence. They stayed focused on custody reconciliations and client-money segregation — the parts investors kept probing — and skipped the theatre.Aisha Rahman · Founder, digital wealth advisory
The draft report felt dense on first read, and we asked for a sharper executive summary. Once revised, our Taiwan counsel used it as the spine for our response pack to the regulator.Wei-Ting Lin · General counsel, consumer lending platform
Extended note
Remittance operator — Regulatory Controls Audit
A licensed remittance firm faced an examination six weeks out with open findings from the prior visit. We scoped a Regulatory Controls Audit around those themes only: agent oversight, reconciliation aging, and incident escalation. Fieldwork ran three weeks on a hybrid calendar around settlement cut-offs.
Two findings needed management pushback — sample sizes felt aggressive for a desk of twelve. We reduced one sample after the planning memo was amended, documented the change, and kept the higher intensity on agent oversight where prior issues had clustered. The final pack fed counsel’s examination response. The mild reservation from their compliance lead: the draft was dense until we rewrote the executive summary for board reading time.
Digital wealth advisory — Client Asset Safeguarding Audit
Ahead of Series B diligence, a wealth advisory fintech asked us to test custody reconciliations and segregation language against bank confirmations. Investors had already flagged “client money” as a diligence topic. We excluded suitability and valuation work by design.
The main finding was structural: a dormant product corridor still sat on a shared mandate. Operations closed the account before the diligence data room opened. The founder’s note afterwards: they had hesitated to bring outsiders in, and were glad the work stayed narrow.
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