Legal
Refunds & cancellations
How deposits, cancellations, and refunds work for time-boxed audits for fintech delivered by Web Service Connect.
Scope of this policy
This policy applies to professional audit and review engagements booked with Web Service Connect. It does not cover consumer retail products, software subscriptions, or physical goods — we do not sell those.
Eligibility
Refund requests must relate to a paid deposit or invoice for an engagement that has been postponed, cancelled, or materially undelivered according to the signed engagement letter. Website inquiries with no payment are not refund matters.
Timeframe to request
Send written refund or cancellation requests to hello@webserviceconnect.digital as soon as practicable, and no later than 14 days after the event giving rise to the request (for example, a cancelled kickoff).
Deposits
A typical 40% deposit holds fieldwork dates. If you cancel more than 14 days before kickoff, we refund the deposit minus a scheduling fee of 10% of the deposit (or NT$15,000, whichever is lower) to cover planning already started. Cancellations inside 14 days of kickoff forfeit the deposit unless we can reassign the team and agree otherwise in writing.
Full or partial refunds
- Full refund of unused fees — if we cancel the engagement for reasons within our control before fieldwork begins.
- Partial refund — if fieldwork has started but cannot be completed due to our inability to staff the remaining scope; unused phases are refunded proportionally.
- No refund for completed phases — planning memos, completed fieldwork weeks, and delivered draft or final reports already issued.
Non-refundable items
Third-party costs expressly approved by you in writing (for example specialised translation or outer-island travel beyond the standard Taiwan allowance) are non-refundable once incurred. Administrative scheduling fees described above are non-refundable.
Work already started
Once the planning memo is approved and document review or interviews begin, fees for that phase are earned. Remaining unstarted phases may be cancelled under the deposit and partial-refund rules.
Rescheduling
One reschedule with at least 10 days’ notice is usually accommodated without extra charge, subject to team availability. Further reschedules or shorter notice may require a new deposit top-up.
No-shows
If key client interviewees repeatedly miss agreed sessions without 48 hours’ notice, we may charge for the reserved day or convert remaining work to remote document review only, as stated in the engagement letter.
Refund process & timing
Approved refunds are processed to the original payment method within 14 business days after written approval. Bank transfer fees charged by your institution are outside our control.
How to contact us
Refund and cancellation desk: hello@webserviceconnect.digital · +886-9-588-0582 · 4931 Fay Springs, 宜蘭縣, 福建省, Taiwan.